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 FAQ |
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 [Registration] |
 How can I become an WIEP member? |
| I get an 'Invalid Number' error when submitting my registration. |
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| [Category] |
| Will you add more product categories in the future? |
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| [Sign In and Accounts] |
| Can I change my WIEP membership ID? |
| I know my ID and password, but I cannot log in. |
| How can I find my password? |
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| [Search for information] |
| How can I search for information on WIEP? |
| Will WIEP search for buyers or sellers for me? |
| Does WIEP import, export or otherwise trade? |
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| [Manage Trade leads, Product Catalog, Company Profile] |
| How can I post trade leads? |
| How can I update my company profile? |
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| [Send An Inquiry] |
| Can I send an inquiry if I'm not a member? |
| I cannot submit an inquiry when clicking 'Send'. |
| Why are so many of my inquiries returning as failed? |
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| [Advertisement] |
| How can I advertise on WIEP? |
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| [About Fraud] |
| I suspect an WIEP member is engaged in fraud. What shall I do? |
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 How can I become an WIEP member? |
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It is simple and free to join WIEP!
1. Visit www.wi-ep.com and click "Join Now" on the left side of the front page
2. Enter all information and click "Submit This Form"
3. Check your email and complete the registration |
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| How can I search for information on WIEP? |
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You can search for information in Trade Leads, Product Catalogs, Company Directories and other Business Catalogs using the following procedure:
For sellers:
1. Enter keywords (product type or brand) in the search box on the WIEP.com front page
2. Select any Business Catalog like "Product Catalogs"
3. Click "Search" to view a list of matching trade leads
4. Then click "Buy" (orange font) to view only buyers' trade leads
5. You can contact traders directly by clicking "Inquiry" on each company's page
For buyers:
1. Enter keywords (product type or brand) in the search box on the WIEP.com front page
2. Select any Business Catalog like "Product Catalogs"
3. Click "Search" to view a list of matching trade leads
4. Then click "Sell" (green font) to view only sellers' trade leads
5. You can contact traders directly by clicking "Inquiry" on each company's page
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| Will WIEP search for buyers or sellers for me? |
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No. We are unable to carry out searches on behalf of individual users.
We do provide a Trade Lead email alert service that notifies users of newly posted offers matching their specifications. The service is available to registered members only. For further information, please visit http://wi-ep.com/doc/faq.php |
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| Does WIEP import, export or otherwise trade? |
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| No. WIEP operates an online trade site that facilitates global online trade. We do not import, export, or otherwise engage in trade. |
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| How can I post trade leads? |
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1. Log in
2. Click on 'Business Catalogs' in My WIEP
2. Click on 'Product Catalogs'
3. Click 'Add Item'
4. Complete the description and click 'Post'
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| How can I update my company profile? |
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1. Login
2. Go to 'My Company Info' or 'Update Member Information' in My WIEP page
3. Click 'Create My Company Profile' for a first
4. Click 'Post' |
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| How can I advertise on WIEP? |
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| To feature a banner advertisement on a category or keyword search page on the WIEP Website:
1)Send the following to Here
- Any image files of your products, plus advertisement copy.
- Your preferred WIEP Category or Keyword
- The Web address to link to your advertisement
- The duration of advertisement (months)
- Your WIEP ID (if you have one)
2) Remit payment
A banner advertisement costs just US$100 per month (minimum one month) Please remit via T/T to:
- Beneficiary: WIEP
- Bank: Hanvit Bank
- Swift Code: HVBKKRSE
- Account No.: 600-252487-41-007
3) We will notify you upon receipt of your ad data and funds, and will display your banner on the WIEP website within a few days.
You can also find full details of how to advertise on WIEP at http://wi-ep.com/doc/advertisement.php |
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| Will you add more product categories in the future? |
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Yes. We appreciate user requests and suggestions for new categories and intend to adopt some of them in the future.
However, the WIEP product categories follow format that is standard on trade sites.
Because WIEP product categories link to other trade sites, we cannot alter the categories on WIEP site alone. Therefore, it may be some time before we are able to add any new categories. |
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| I suspect an WIEP member is engaged in fraud. What shall I do? |
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Please inform WIEP immediately. Forward any mail you have received from the suspected fraudster to customer service center. We will delete the member's ID from WIEP. If you receive any further suspect correspondence, please forward it to us immediately.
We take online fraud extremely seriously. Please see our policy regarding fraud at http://wi-ep.com/terms/ |
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| Can I change my WIEP membership ID? |
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No. However, you can create a new ID by re-registering as a free member.
If you re-register with a new ID, please advise us at customer service center so that we can delete your old one. |
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| I know my ID and password, but I cannot log in. |
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Please be sure not to use capital letters in your ID or password or input any blank spaces after your ID or password.
And WIEP.com functions better with Internet Explorer version 5.0 or higher.
Please check your web browser version. If necessary, you can download a newer version at http://www.microsoft.com/%20windows/ie/default.asp
If you are using Internet Explorer version 5.0 or higher, please try the following steps:
1. Go to the 'Tools' menu in your web browser.
2. Choose 'Internet Options'
3. Click on 'Privacy' tab
4. Change the privacy setting to the "accept all cookies" or "lower" privacy tab.
If you are still experiencing difficulties logging in, please contact customer service center. |
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| I get an 'Invalid Number' error when submitting my registration. |
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Please make sure you do not enter any spaces between or after numbers.
Also, ensure that you do not enter any characters other than numbers. |
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| How can I find my password? |
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1. Click 'Sign in ' and 'Forgot Password' link in WIEP main page
2. Input your email address used in WIEP registration, then click 'Submit'
3. Your WIEP ID and password will be automatically sent to the email address you provided |
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| Can I send an inquiry if I'm not a member? |
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Yes. Click "Send An Inquiry", then click "Send an inquiry as a non WIEP member".
As a member, you can save your inquiries to "Outgoing inquiries" in MyWIEP. |
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| I cannot submit an inquiry when clicking 'Send'. |
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Please make sure that you enter English characters only in the inquiry.
If you still cannot send an inquiry please contact us. |
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| Why are so many of my inquiries returning as failed? |
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Due to the growing problem of spam on the internet, an increasing number of email providers automatically block mail from widely used webmail services such as hotmail, etc. Some email providers automatically block mail from @WIEP addresses.
Our technical staff is working on a solution to this. In the meantime, you can resend your inquiry to the address on the returned mail using a different email account. |
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